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Issues accessing the gym
I'm at the door and cannot get in
Ask them if they are a member
Yes, I am a member
No, I'm not a member.
I want to...
No, I'm not a member
Used to be a member. I want to re-join.
Check out the gym and potentially sign up.
My access key didn't work on (xyz) date.
Send through an email with the date and time your tried accessing the gym and we will look into it.
If the key is defective we will replace it.
Not a member
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