I sometimes wonder whether people read reviews differently depending on how important a decision is to them. For a small everyday choice, a quick look at the general feedback might be enough, whereas a more significant decision deserves careful research. Do you change the amount of time you spend checking reviews depending on the situation? I'd be interested to know what makes you decide that you have gathered enough information to form a reliable opinion.
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One thing worth remembering about online reviews is that a single comment rarely provides enough information to evaluate an entire service. Someone might focus on convenience, another person might discuss communication, and a third might be concerned about the clarity of the published rules. These perspectives can all be relevant, but they need to be considered in context. A page such as can be one place to explore when gathering information about this website. I would look for recurring themes across several comments and check whether the details are supported by other sources. This approach is more informative than concentrating on an isolated complaint or an enthusiastic recommendation. The aim should be to understand the available information as a whole.